General Terms of Sale

The following General Terms govern the purchase of products from
SPINNRADL Ltd., registered office:
Via Carbonai 64
39015 San Leonardo in Passiria (BZ), Italy
VAT No. IT 00435500210
Registered with the Chamber of Commerce of Bolzano No. BZ-82682

Email: info@spinnradl.it
PEC: pec@spinnradl.it
Phone: +39 0473 656192

Legally represented by Ms. Franziska Haller (hereinafter referred to as the “Seller”).

Whereas:

the Seller markets its products on www.spinnradl.it;
the website is intended for business-to-consumer (B2C) transactions;
the trademark and logo are the exclusive property of the Seller;
“General Terms and Conditions of Online Sale” means the distance sales contract concluded between the Seller and the Buyer within an organized distance selling system;
these Terms regulate online sales between SPINNRADL Ltd. and the Buyer, who expressly declares that the purchase is made for purposes not related to any business, commercial, craft or professional activity;
these recitals form an integral and essential part of the contract;

the following is agreed:

Subject Matter and Conclusion of the Contract

These Terms, made available pursuant to Art. 12 of Legislative Decree No. 70/2003, govern the distance sale of products offered by the Seller.

Under this contract, the Seller sells and the Buyer purchases, at a distance, the products listed and offered for sale on the Seller’s website.

The essential characteristics of the products are described on the website. The Buyer acknowledges that slight differences may exist between the delivered product and the images shown online.

The Seller undertakes to deliver the selected products, subject to availability, upon payment of the agreed price.

The Seller’s offers are non-binding. The presentation of products on the website does not constitute a legally binding offer. By clicking the “buy now” button, the Buyer submits a binding purchase offer.

The contract is concluded at the Seller’s registered office.

The Seller may accept the order within 14 calendar days by sending an order confirmation via email or by executing the order. If no acceptance occurs within this period, the order shall be deemed rejected. The Seller may also partially accept an order if products are unavailable.

Pursuant to Art. 12 of Legislative Decree 70/2003, the Seller informs that orders are stored in digital and/or paper form at its registered office in accordance with data security and confidentiality requirements.

SPINNRADL Ltd. enters into contractual relationships exclusively with persons of legal age.

Acceptance of the Terms

These General Terms and the Privacy Policy must be reviewed by the Buyer before completing the order.

To accept the Terms, the Buyer must complete all required sections of the electronic form and select the checkbox “ACCEPTANCE OF TERMS AND CONDITIONS”.

Submitting the order implies full knowledge and unconditional acceptance of these Terms.

By transmitting the order electronically, the Buyer agrees to comply fully with the sales and payment conditions described herein and declares having reviewed all information provided by the Seller. The Seller shall not be bound by any differing conditions unless previously agreed in writing.

Proper completion of the electronic form constitutes acceptance of the Terms of Sale and Privacy Policy.

Ordering Procedure and Sales Prices

All prices are stated in Euro and include statutory VAT. All prices are indicative and must be expressly confirmed by the Seller via email, thereby constituting acceptance of the order.

Postage and shipping costs may vary depending on the ordered item and the selected destination country and are structured as follows:

Shipping Costs (Domestic and International)

Products purchased on the website will be shipped by postal service or courier to the address indicated by the Buyer. Transport costs depend on the destination and the total weight of the order.

ZONE A – South Tyrol / Mainland Italy
Parcels with a total weight of 0.00 – 3.00 kg = 8.00 Euro
Parcels with a total weight of 3.01 – 6.00 kg = 13.00 Euro
Parcels with a total weight of 6.01 – 8.00 kg = 18.00 Euro
Parcels with a total weight of 8.01 – 10.00 kg = 20.00 Euro
Parcels with a total weight of 10.01 – 20.00 kg = 40.00 Euro
Parcels with a total weight of 20.01 – 30.00 kg = 60.00 Euro

ZONE A – Italy Islands
Parcels with a total weight of 0.00 – 3.00 kg = 12.00 Euro
Parcels with a total weight of 3.01 – 6.00 kg = 17.00 Euro
Parcels with a total weight of 6.01 – 8.00 kg = 19.00 Euro
Parcels with a total weight of 8.01 – 10.00 kg = 21.00 Euro
Parcels with a total weight of 10.01 – 20.00 kg = 42.00 Euro
Parcels with a total weight of 20.01 – 30.00 kg = 63.00 Euro

ZONE B – Central Europe (Germany, Austria, France, Benelux countries, Slovenia, Czech Republic, Slovakia, Hungary, Poland):
Parcels with a total weight of 0.00 – 3.00 kg = 19.00 Euro
Parcels with a total weight of 3.01 – 6.00 kg = 23.00 Euro
Parcels with a total weight of 6.01 – 8.00 kg = 25.00 Euro
Parcels with a total weight of 8.01 – 10.00 kg = 39.00 Euro
Parcels with a total weight of 10.01 – 20.00 kg = 78.00 Euro
Parcels with a total weight of 20.01 – 30.00 kg = 117.00 Euro

ZONE C – Southern and Southeastern Europe (Spain, Portugal, Croatia, Romania, Bulgaria, Greece, Bosnia, Albania, Serbia):
Parcels with a total weight of 0.00 – 3.00 kg = 30.00 Euro
Parcels with a total weight of 3.01 – 6.00 kg = 39.00 Euro
Parcels with a total weight of 6.01 – 8.00 kg = 42.00 Euro
Parcels with a total weight of 8.01 – 10.00 kg = 56.00 Euro
Parcels with a total weight of 10.01 – 20.00 kg = 112.00 Euro
Parcels with a total weight of 20.01 – 30.00 kg = 168.00 Euro

ZONE D – Northern Europe & Remote Areas (Sweden, Finland, Denmark, Estonia, Latvia, Lithuania, Ireland, Iceland, Norway):
Parcels with a total weight of 0.00 – 3.00 kg = 33.00 Euro
Parcels with a total weight of 3.01 – 6.00 kg = 40.00 Euro
Parcels with a total weight of 6.01 – 8.00 kg = 42.00 Euro
Parcels with a total weight of 8.01 – 10.00 kg = 72.00 Euro
Parcels with a total weight of 10.01 – 20.00 kg = 144.00 Euro
Parcels with a total weight of 20.01 – 30.00 kg = 216.00 Euro

The total shipping costs to the Buyer’s address shall be borne by the Buyer, unless otherwise stated on the website or communicated by email. In any event, the applicable costs will be communicated prior to order confirmation.

The products selected by the Buyer from the online shop catalogue (www.spinnradl.it) are placed in the electronic shopping cart. The contents of the shopping cart may be viewed, modified, or deleted at any time. After confirming the shopping cart, the Buyer is required to complete the order form in full and is responsible for the accuracy of the personal data provided. The online purchase process may be cancelled at any time by closing the browser window.

Receipt of an order shall not be binding upon the Seller until the Seller has expressly accepted the order by email. The Seller shall confirm and accept the received order by sending an email summarizing the order details after verifying the availability of the selected product.

The Buyer expressly grants the Seller the right to accept the order only partially (for example, if not all ordered products are available). In such case, the contract shall be deemed concluded only with regard to the goods actually sold.

Payment Terms

Payment of the purchase price is due immediately upon conclusion of the contract.

The Seller accepts payment by:

Advance bank transfer
Credit card
PayPal

a) Payment by Advance Bank Transfer

In the case of advance payment, the Buyer must transfer the invoice amount to the Seller’s account within 10 days of order completion. Delivery times for advance payments shall commence upon receipt of funds in the Seller’s account. If payment is not received within 10 days, the Seller reserves the right to withdraw from the contract.

b) Payment by PayPal

Payment is processed via the online provider PayPal. The Buyer must be registered with PayPal or register during the payment process and must authenticate using their login credentials and confirm the payment instruction to the Seller (guest access may be available). Further information is provided during the ordering process. The product will be shipped once the amount has been credited to the Seller’s account.

c) Payment by Credit Card

For credit card payments, the Buyer will be redirected after order completion to a secure payment provider’s interface. The credit card account will be charged immediately upon completion of the payment process. All payment data entries and verification procedures are carried out and stored by the payment service provider.

All payments must be made in full without deduction. Payment shall only be deemed effected once the Seller has full and unrestricted access to the funds.

Delivery

Unless the Buyer opts for personal collection at the Seller’s premises, the ordered products shall be shipped by carriers or courier services appointed by the Seller to the delivery address provided by the Buyer.

Within Italy, available products shall be delivered within 3–6 working days after order confirmation. In the case of advance payment, delivery times shall commence upon receipt of payment.

For shipments outside Italy but within Europe, delivery of available products generally takes 4–14 working days.

Upon request and subject to the Seller’s agreement, deliveries may also be made to countries not listed above. In such cases, delivery and payment terms, as well as all related costs — which shall in any event be borne by the Buyer — shall be agreed separately between the parties.

If the Seller is unable to meet the specified delivery times, the Buyer shall be informed by email.

If a product is unavailable, the Seller reserves the right to accept the order only partially. The Buyer shall be informed without delay and may be offered a comparable product. If no comparable product is available or if the Buyer does not wish to receive such product, any payments already made shall be refunded without undue delay. In the event of multiple partial deliveries, the additional shipping costs shall be borne by the Seller.

The Seller shall not be liable for delays or failure to deliver due to inaccurate or incorrect address details provided by the Buyer.

The Buyer may accept or collect the goods personally or through an authorized adult representative only. The Buyer shall indemnify SPINNRADL GmbH against any third-party claims arising from a breach of this obligation.

If the Buyer is in default of acceptance or culpably breaches other duties to cooperate, SPINNRADL GmbH shall be entitled to claim compensation for any resulting damage, including additional expenses. Further claims remain reserved.

The risk of accidental loss shall pass to the Buyer once the Buyer is in default of acceptance.

Upon receipt of the products, the Buyer must verify that the delivered goods correspond to the order. Only after such verification may the delivery documents be signed, without prejudice to the statutory right of withdrawal.

Limitation of Liability

The Seller shall not be liable for damage to or defects in the products resulting from improper use, incorrect handling or storage, negligent or faulty care and maintenance, excessive strain, or improper repairs carried out by unauthorized service providers.

The Buyer is expressly informed that delivered wool articles are natural products made from natural sheep’s wool and handcrafted. Minor variations in color, texture, and thickness — particularly in the case of repeat orders — are unavoidable and shall not constitute grounds for complaint.

Minor dimensional deviations within a low millimeter or gram range are likewise unavoidable.

It is further expressly noted that all soles are made of pure virgin wool and may be slippery on smooth floors. This can easily be remedied by applying natural latex or similar suitable products.

The Seller shall assume no liability in the event of delayed delivery or non-delivery due to force majeure, including but not limited to accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, or other comparable events preventing performance of the contract in whole or in part within the agreed timeframe.

The Buyer may not hold the Seller liable for operational disruptions or interruptions beyond the Seller’s control related to the use of the Internet, except in cases of willful misconduct or gross negligence on the part of the Seller.

The Seller shall not be liable to contractual partners or third parties for damages, losses, or costs resulting from non-performance of the contract for the above-mentioned reasons.

The Seller shall not be liable for any fraudulent or unlawful use of credit cards, checks, or other payment methods by third parties in connection with payment for ordered products, provided the Seller can demonstrate that it has taken all reasonable precautions in accordance with current knowledge and due diligence standards.

Warranty and Customer Service

The Seller distributes only high-quality products. For questions, complaints, or suggestions, the Buyer may contact SPINNRADL GmbH by email at info@spinnradl.it or by telephone at +39 0473 656192.

To ensure prompt handling of inquiries or complaints, the Buyer should describe the issue as precisely as possible and, where applicable, provide copies of order documents or indicate the order number, customer number, etc.

In the event of a lack of conformity, the statutory warranty provisions pursuant to Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code) shall apply.

The warranty applies only to the products covered by Legislative Decree No. 206 of 6 September 2005.

Obligations of the Buyer

The Buyer undertakes to pay the purchase price for the ordered goods within the timeframe and in the manner specified in the contract.

Upon completion of the ordering process, the Buyer must print and retain these General Terms and Conditions — which were already reviewed and accepted during the mandatory ordering step — as well as the specifications of the ordered product, in order to fully comply with the provisions of Legislative Decree No. 206 of 6 September 2005.

The Buyer is strictly prohibited from entering false, fictitious, or invented data in the online registration form. Only the Buyer’s own true personal details and email address may be provided. The Buyer assumes full responsibility for the accuracy and truthfulness of the information entered during registration and order completion.

The Buyer shall indemnify and hold the Seller harmless from any liability arising from the issuance of incorrect tax documents due to inaccurate information provided by the Buyer, who is solely responsible for the correct entry of data.

Right of Withdrawal pursuant to Legislative Decree No. 206/2005

The right of withdrawal applies only to the products listed in Article 59 of Legislative Decree No. 206 of 6 September 2005.

Accordingly, the right of withdrawal does not apply, for example, to personalized products, custom-cut items, special orders, made-to-measure products, goods altered in any way by the Buyer, sealed goods which are not suitable for return for reasons of health protection or hygiene, or sale items, which cannot be returned or exchanged.

For products not excluded from the right of withdrawal, the Buyer may withdraw from the concluded contract without penalty and without giving any reason within 14 days of receipt of the products.

In the case of a contract for delivery of goods in multiple consignments or pieces, the withdrawal period shall begin on the day the Buyer receives the last consignment or the last piece.

To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the contract by means of a clear statement (e.g., a letter sent by post, telephone, or email) addressed to:

SPINNRADL GmbH
Via Carbonai 64
39015 San Leonardo in Passiria
ITALY (Province of Bolzano)
Phone: +39 0473 656192
Email: info@spinnradl.it

The Buyer may use the model withdrawal form set out in Annex I, Part B of Legislative Decree No. 21/2014, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for the Buyer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

The products must be returned without undue delay and in any event no later than 14 days from the day on which the withdrawal was communicated to the Seller. The deadline shall be met if the goods are dispatched before the expiry of the 14-day period. The Buyer shall bear the direct costs of returning the goods.

The Buyer shall be reimbursed for all payments received, excluding any additional costs resulting from the Buyer’s choice of a type of delivery other than the least expensive standard delivery offered by the Seller, without undue delay and in any event no later than 14 days from the day on which the Seller receives the notification of withdrawal. The Seller shall use the same means of payment as used for the initial transaction, unless expressly agreed otherwise.

The Seller may withhold reimbursement until the goods have been received back or until the Buyer has supplied evidence of having sent back the goods, whichever occurs first, unless the Seller has offered to collect the goods itself.

The Buyer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The fiscal receipt or invoice must be enclosed with the return.

The European Union has established an online platform for dispute resolution (ODR). Consumers may access the platform at:
http://ec.europa.eu/consumers/odr

The Seller is not obliged to participate in dispute resolution proceedings before a consumer arbitration board but is, in principle, willing to do so.

Upon receipt of the Buyer’s notice of withdrawal, both parties shall be released from their respective contractual obligations, without prejudice to the provisions of this section.

Notices

Except where expressly provided or required by law, communications between the Seller and the Buyer shall preferably be made by email to the respective email addresses provided by the parties. Such email communications shall be considered a valid means of communication by both parties and may not be challenged solely on the grounds that they are electronic documents.

Written communications to the Seller, including any complaints, shall only be valid if sent to:

SPINNRADL GmbH
Via Carbonai 64
39015 San Leonardo in Passiria (BZ) – Italy
VAT No. IT00435500210
Email: info@spinnradl.it
Tel.: +39 0473 656192

Either party may change its email address for the purposes of this section at any time, provided that prompt notice is given to the other party in accordance with the above provisions.

Jurisdiction

In the event of disputes arising out of or in connection with this contract, the parties shall endeavor to reach a fair and amicable settlement.

Consumers resident in Europe are informed that, following prior contact with the Seller, they may refer disputes arising from online purchases of goods or services through this website to an Alternative Dispute Resolution (ADR) body for out-of-court settlement, for example:

Conciliareonline.it
Consumer Protection Centre South Tyrol
Via Dodiciville 2
39100 Bolzano – Italy
www.conciliareonline.it

Pursuant to EU Regulation No. 524/2013, the Seller informs the Buyer that, in the event of a dispute, a complaint may be submitted via the European Online Dispute Resolution (ODR) platform, accessible at:
http://ec.europa.eu/consumers/odr/

The ODR platform serves as a point of access for consumers seeking the out-of-court resolution of disputes relating to online sales or service contracts. The Seller’s email address is: info@spinnradl.it.

If a dispute cannot be settled amicably, it shall be submitted, pursuant to Article 66-bis of Legislative Decree No. 206/2005, to the court having jurisdiction over the Buyer’s place of residence or domicile, provided this is within the territory of Italy.
If the Buyer does not qualify as a consumer, exclusive jurisdiction for all disputes shall lie with the Court of Bolzano, notwithstanding any statutory provisions on territorial jurisdiction.

Applicable Law and Legal Reference

This contract shall be governed by the laws of Italy. Unless otherwise expressly provided herein, the applicable statutory provisions governing the contractual relationship and, in any event, the provisions of the Italian Civil Code and Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code) shall apply.

PRIVACY POLICY ON THE PROCESSING OF PERSONAL DATA

The Seller protects the privacy of customers and ensures that data processing is carried out in compliance with the provisions of data protection under Art. 13 of EU Regulation 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and the “Privacy Policy” of the website www.spinnradl.it.

a) Identity and Contact Details of the Data Controller

The Data Controller is SPINNRADL GmbH, with registered office in Italy, 39015 San Leonardo in Passiria (BZ), Via Carbonai 64, which is also the operational office.
The Data Controller can be contacted via the following:

Tel.: +39 0473 656192
E-mail: info@spinnradl.it

b) Purpose of Processing

Your data will be processed for the execution of the contract between you and our company and to fulfill all legal obligations.
The rights provided under data protection law and the Seller’s information obligations will be provided and verified before confirming the online order. Sending the order confirmation implies full acknowledgment and acceptance of such information.

Personal and tax data obtained by the Seller, as the Data Controller, directly and/or through third parties, will be processed in paper, electronic, or telematic form, depending on the method of processing, for the following purposes: order registration, execution of procedures necessary for contract fulfillment and related communications, compliance with legal obligations, and efficient management of business relations to provide the requested service.

Data will be stored for the time necessary to provide the requested service and in compliance with civil and tax law provisions

c) Marketing Purposes

Your data may be used, subject to your explicit and optional consent, for market or opinion research, for sending informational or promotional materials, and for commercial communications regarding new products or updates of existing products.

Consent for processing data for marketing purposes is optional. Refusal to provide such consent does not affect the execution of the contract.

d) Recipients of Personal Data

Data may be disclosed, for the execution of the requested service, to accountants or tax consultants, banking, insurance, or credit institutions, and transport companies. Only data strictly necessary to provide the requested service will be disclosed, and whenever possible, processing will be done in anonymous form.

Disclosure of such data is mandatory for the execution of the contract; refusal to provide data will prevent proper fulfillment of the service. Data will not be disclosed to third parties without the prior explicit consent of the Data Subject.

e) Transfer of Data to Third Countries or International Organizations

Data may be transferred to non-EU countries under the following safeguards and measures:

application of the Privacy Shield agreement, to the United States, solely to manage mailing operations.

No transfers to countries outside the EU other than those indicated above are envisaged.

f) Data Retention Period

Personal data will be stored for a period of 11 years, in compliance with any additional civil and tax regulations that may require longer retention periods.
In any case, data will not be retained beyond the period necessary for the purposes for which it was collected or subsequently processed. Data deletion will be carried out securely.

g) Rights of the Data Subject

You may exercise at any time, with respect to the Data Controller, your rights of access, rectification, or deletion of data (subject to legal obligations), and you will receive a written response within 30 days, including electronically, unless you explicitly request an oral reply.
You may also request restriction of processing, object to the processing of your data for legitimate reasons, and request data portability to another controller.
Consent granted under this privacy statement may be revoked at any time by contacting the Data Controller at the addresses provided in section a).

h) Right to Lodge a Complaint with the Supervisory Authority

If you believe your data has been processed unlawfully, you may lodge a complaint with the competent Supervisory Authority.

i) Mandatory Nature of Data Provision and Consequences of Refusal

Providing your data is mandatory only for data strictly necessary to fulfill the purposes under section b). Refusal to provide such data will make it impossible to execute the contract correctly.

j) Automated Decision-Making

The Data Controller does not carry out any automated decision-making processes regarding your personal data.

Rights under Art. 15 GDPR

The Buyer has the right to:

a) request updating, correction, or completion of their data;
b) request deletion, anonymization, or blocking of unlawfully processed data, including data that is not necessary for the purposes for which it was collected or subsequently processed;
c) obtain confirmation that the operations described in points a) and b) have been communicated to those who received or disseminated the data, unless this is impossible or would require a disproportionate effort compared to the protected right;
d) object to the processing of personal data concerning them for legitimate reasons, even if the data complies with the purpose of collection.

We invite you to review our full Privacy Policy for further details.

Registration

The Buyer has the option to register on the website via “My Account” using a username and password, thereby creating a profile to view and, if necessary, edit the order history and wishlist. Personal login credentials are intended solely for the Buyer and must not be disclosed to third parties.

When completing the registration form, the Buyer must provide truthful, accurate, current, and complete information for the data requested. In the event of incomplete registrations or false or unreliable information, we reserve the right to refuse registration, immediately reverse it, or delete the account after a reasonable period of time.

The Buyer may delete their account at any time. Please refer to our Privacy Policy regarding the retention of data beyond the membership period.

Copyright

Products and designs sold and/or used by the Seller are protected by copyright. Any use or reproduction of the designs or products is permitted only with the Seller’s written consent. Purchasing the products does not grant the Buyer any intellectual property or usage rights. This applies in particular to images, designs, logos, names, as well as any trademark or utility model rights.

If the Buyer modifies the product or combines it with other materials in a way that infringes third-party rights, the Seller shall not be held liable.

Product Care

The Buyer must follow the care instructions provided in the accompanying leaflet. Failure to follow care instructions, making alterations to the products, or using care materials that the Seller has advised against, declared incompatible, or that do not meet at least minimal quality standards, shall relieve the Seller of any warranty obligations. For product care guidance, customers are invited to consult the Care Guide available on the website.

Express Termination Clause

The obligations set forth in Article 9 for the Buyer are essential to this contract. It is expressly agreed that the failure to perform even one of these obligations – unless due to accident or force majeure – shall result in the termination of the contract pursuant to Art. 1456 of the Italian Civil Code, without the need for a judicial ruling.

Final Provisions

The contract remains valid and binding even if individual provisions are invalid. Should any provision be wholly or partially invalid, the Parties shall promptly seek to achieve the intended economic result by legally permissible means.

This contract supersedes and replaces all prior written or oral agreements, arrangements, and negotiations between the Parties regarding the same subject matter.

These general terms and conditions are drafted in German, Italian, and English. The Parties agree that, in case of interpretative difficulties, the Italian text shall be considered authentic and binding.